CANCELLATION
& refund POLICY

The Company's primary role is that of a reservation platform and aggregator. We facilitate the booking of vehicle rental services offered and supplied by independent, third-party vehicle rental companies and service providers ("Third-Party Rental Providers").

THIS POLICY MUST BE READ IN CONJUNCTION WITH THE TERMS AND CONDITIONS OF THE SPECIFIC THIRD-PARTY RENTAL PROVIDER.

The Company's liability for cancellation and refunds is strictly limited to the handling of the initial payment made to Us and the application of Our administrative fees. The fulfillment of the rental service, and the primary terms of cancellation and refund, remain the sole responsibility of the Rental Provider.

Dual Policies: Every reservation is subject to two distinct sets of policies:

• The Company's Policy (This Document): Governing the handling of the booking process, our administrative fees, and how we interact with the User's request.
• The Third-Party Rental Provider's Policy: Governing the specific fee structure, refund timeline, minimum notice period, and eligibility for refunds based on the rate type chosen by the User.

Governing Terms: In the event of any conflict between this Policy and the specific rate terms confirmed in your Booking Voucher, the terms stipulated in the Booking Voucher shall prevail regarding the amount and eligibility of the refund from the Rental Provider.

General Cancellation Procedure: All cancellation requests must be initiated by the User through the designated mechanism on the Site or by contacting Our customer service team. The cancellation is deemed effective only upon receipt by the Company of the User's explicit written confirmation and issuance of a cancellation reference number.

Cancellation Fee Structure: A cancellation fee may be comprised of two components:

• Company Administrative Fee: A non-refundable administrative fee (varies based on proximity to pickup time) for processing the cancellation request.
• Third-Party Rental Provider Fee: The fee charged by the specific Rental Provider based on their own published terms and the rate selected.

Refund Eligibility: A refund is only granted for the prepaid portion of a reservation and is calculated as follows:

If the total of the fees exceeds the Prepaid Amount, no refund will be issued.

Non-Refundable Items:

• Company's administrative fees for cancellation or amendment.
• Fees paid for optional extras (GPS, child seats) or specific insurance products.
• Any pre-paid booking where the User fails to provide required documentation at pickup.

"No-Show" Policy: If the User fails to appear at the designated rental location at the confirmed date and time, or fails to meet the Rental Provider's mandatory requirements, the reservation will be classified as a "No-Show" and the User will forfeit the entire prepaid amount.

Refund Processing: Once eligibility is confirmed, refunds will be processed to the original form of payment. Due to bank processing times, refunds may take 10–20 business days to appear in the User's account. All refunds are processed in the original currency of the transaction.

Amendment Fees: Any request to amend a confirmed reservation may be subject to a Company administrative amendment fee and any additional charges levied by the Third-Party Rental Provider.

Rate Adjustments: If a requested amendment results in a lower cost for the rental, the Company will process a refund for the difference, minus the Company administrative fee. If it results in a higher cost, the User must pay the difference.

Amendments Processed by Rental Provider: If a User makes amendments directly with the Rental Provider after the initial booking, the Company is not responsible for any resulting charges or changes to refund eligibility.

Any disputes regarding the application or calculation of refunds must first be directed to the Company's Customer Service team. If a resolution cannot be reached, such disputes shall be handled in accordance with the Governing Law and Mandatory Arbitration clause set forth in the Company's primary Terms of Use and Service Agreement.